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LSA GLOBAL

FAQs

A clear next step begins with clear information.

Colleagues reviewing information together around a laptop.

Your questions, answered

What should I send for a quotation?

Describe the service, source and target languages, audience, volume and deadline. Include the files or a representative sample and any formatting, certification or technical requirements. A clear brief allows the team to confirm scope, availability and pricing.

How are price and turnaround confirmed?

The quotation depends on the actual material and requirements. Language pair, complexity, volume, quality of supplied files and timing can affect the work. Agree the deliverables, payment terms and delivery date before the assignment starts.

Can you support documents for official use?

Explain who will receive the document and where it will be used. Acceptance and certification rules depend on the receiving organisation and destination. Ask that organisation for its requirements and share them with LSA GLOBAL before booking.

What happens if the brief changes?

Contact the team when the source, timing or requested deliverables change. Additional work and revisions are reviewed against the original scope. The agreed quotation and applicable company terms determine the next step.

Can I request speaker labels or timestamps?

Include speaker identification, timestamps and the desired transcript style in your brief. The recording quality and required level of detail help determine the scope, price and delivery arrangements.

What context helps with interface content?

Provide screenshots, the target market, a terminology list and any character limits alongside the text. Agree which linguistic and functional checks are included and how the reviewed content will be delivered.

What should be confirmed before the event?

Confirm the languages, event format, interpreting mode, duration, organiser contact and equipment responsibilities. Share briefing material and any changes to the agenda before the assignment.

How will revisions be shown?

Agree whether changes should be tracked, annotated or delivered as a clean file. The brief should identify the level of editing and any style guide. The author retains responsibility for the facts and original content.

Who confirms the facts and claims?

Provide approved service or product facts, prices and brand guidance for the writing brief. Agree who reviews the draft before it is used. Factual claims and any later changes should be checked against the approved information.

A clear next step

Share your language pair, material, intended use and deadline. LSA GLOBAL can review the scope and help you choose the right next step.